Kraken

Kraken is a globally operating US-based crypto exchange founded in 2011 and the world's largest bitcoin exchange in euro volume and liquidity.

Customer Reviews

lattyined
lattyined
Verified User
3.5

One of the best out there, a few short comings I've had makes me mark a not so perfect score, but hey, back in the day this I used to convert larger amounts of btc. Recommended.

1 year ago

yummycrypto
yummycrypto
5.0

Never had a better support experience from any company in the financial space let alone crypto. While I am a new customer I was able to try out their email support and live chat both were quick, and provided just the answers I was looking for. I wish all exchanges had live support, it just works!

2 years ago

Bitbitboom
Bitbitboom
5.0

I need to write about my support experience with Kraken, it is the best service in the industry so far! I mean who wants to wait for an answer when you have a large leveraged position on the line! I was able to connect with a knowledgeable agent immediately, and they were able to walk me through the issue right then, without delay! Kraken is the 5th exchange have tried, although they have recently updated their KYC requirements, I still feel safer on this exchange than on any other. Keep up the good work

2 years ago

gmourani
gmourani
5.0

Good Exchange site for Canadian citizen who want to withdraw in their bank account in CAD fiat. Low fees for trading and bank transfer. Trading prices reflex the market.

2 years ago

Cryptonewbie
Cryptonewbie
4.2

Love their support team , very efficient in reply!

Some Interfaces are not user friendly at first, however I do not have any issues anymore after getting used to it.

2 years ago

Patrick
Patrick
2.8

Kraken is no longer recommended.
After a proven and even confirmed by the support internal system error, all positions were liquidated and blocked for "security reasons" continue, so I could not create any new. The whole thing has led to real capital loss.

Initially, I was fed standard answers until I could prove that a regular liquidation was not possible (proof by invoice and log entries).

Only then did you continue to search and find the mistake. A faulty transfer to my account, which never landed as a credit on my account, was probably deducted in the remittance and triggered the liquidation!

But one was only willing to "credit" me (not even the full amount) as future trading costs.
Restoring or compensating for the previous condition is not possible.

Translated from German. Show Original

Kraken ist nicht mehr zu empfehlen.
Nach einem nachgewiesenen und sogar durch den Support bestätigten internen Systemfehler, wurden alle Positionen liquidiert und aus „Sicherheitsgründen“ weiterhin gesperrt, ich konnte also auch keine neuen anlegen. Das Ganze hat zu realem Kapitalverlust geführt.

Anfänglich speiste man mich mit Standardantworten ab bis ich nachweisen konnte, dass eine reguläre Liquidiereung nicht möglich war (Nachweis durch Rechnung und Logeinträge).

Erst dann forschte man weiter und fand den Fehler. Eine fehlerhafte Überweisung zu meinem Konto, welche nie als Guthaben auf meinem Account gelandet ist, wurde bei der Rücküberweisung vermutlich abgezogen und löste die Liquidierung aus!!!

Man war aber lediglich bereit mir (nicht mal den vollen Betrag) als zukünftige Tradingkosten „gutzuschreiben“.
Den vorherigen Zustand wiederherzustellen oder zu entschädigen sei nicht möglich.

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2 years ago

Tommy74
Tommy74
Verified User
4.5

Offers everything you need.

Translated from German. Show Original

Bietet alles was man benötigt.

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2 years ago

Kingjohn
Kingjohn
3.2

Buying was often possible at the best price.

Translated from German. Show Original

Kauf war oftmals zum günstigsten Preis möglich.

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2 years ago

kresman
kresman
2.0

Takes too long and my first born to set up and get cash too. Too complicated.

1 year ago

caloon
caloon
Verified Purchase Verified User
4.8

Kraken is one of the longest-standing crypto exchanges and since it's recent overhaul also fairly easy-to-use. Verification it a breeze and currently takes less than an hour (even with manual review).

1 year ago

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