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2.9 / 5

18 user ratings

Ease of Use

2.9

Value for Money

2.3

Verification

3.8

Support

2.7

Integrated Wallet
Instant Verification
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
PSD2 License

Bitpanda

Bitpanda is a European neobroker on a mission to democratize the complex world of investing. With low fees, 24/7 trading and real-time settlement, Bitpanda empowers users to shape their financial futures - on their own terms.

Exchange Review
Bitpanda Review 2021

What is Bitpanda? The home of digital assets – that is the USP of the Vienna-based fintech Bitpanda. With more than 50 cryptocurrencies and digital assets, Bitpanda is one of the leading cryptocurrency exchanges in Europe. Background Bitpanda was founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek,...

Customer Reviews

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Christoph
Christoph
Verified Purchase Verified User
4.8

A lot has changed since I registered. Not only the interface, which has been enhanced so that it is still very intuitively designed, but also the general offer and also the entire public appearance of the company.

The fees are a bit high on the broker side (if you were to compare it to Exchanges). With the introduction of BitpandaPro, you at least have the choice to switch to the exchange for some currencies if you feel confident to do so yourself and if the currency is supported there.
I think the ability to save fees with BEST is great, but doesn't make it any easier to keep track of fiscally.

It is nice to see that the company is focusing on transparency and, for example, has the crypto holdings of some cryptocurrencies audited by KPMG. This creates an additional level of trust for customers.

My experience with the support has been very pleasant so far. Quick and helpful responses.

2 years ago

mjovanc
mjovanc
Verified User
2.0

Very disappointed that it's not possible to send my crypto assets to my personal wallet on my phone. It says it's under maintenance but does not reveal or estimate when it will be ready to send again. I would advice people not to use this service for now. Better safe than sorry.

3 years ago

Relike
Relike
4.5

The clearest and safest broker in German-speaking countries. For Hodler almost perfect. Bitpanda could generate even more users if the fees were adjusted downwards. They are above average and not immediately apparent. Otherwise, thumbs up.

Translated from German. Show Original

Der übersichtlichste und auch sicherste Broker im deutschsprachigem Raum. Für Hodler fast perfekt. Bitpanda könnte noch mehr Benutzer generieren, wenn die Gebühren nach unten hin angepasst werden würde. Die sind überdurchschnittlich hoch und nicht sofort ersichtlich. Ansonsten Daumen hoch.

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4 years ago

raydoo
raydoo
4.8

I can only recommend very good stock exchange.

Translated from German. Show Original

Sehrgute Börse kann ich nur empfehlen.

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4 years ago

mel
mel
4.5

Especially for crypto beginners a good tool:
Bitpanda has a simple and fast verification process and the user interface generally has a good design that is easy to understand.

Translated from German. Show Original

Besonders für Krypto-Einsteiger ein gutes Tool:
Bitpanda hat einen einfachen und schnellen Verifikationsprozess und auch das User Interface hat generell ein gutes Design, das einfach zu verstehen ist.

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4 years ago

Flury
Flury
5.0

For Hodler a very good alternative!

Translated from German. Show Original

Für Hodler eine sehr gute Alternative!

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5 years ago

abomadje
abomadje
4.0

While their fees are on the high side (for example expect to pay 3.5% more than Bitstamp), I must say their customer service is excellent.
Money sent by bank transfer / SEPA payment arrives in 1 day.

My main gripe is that since they are not an exchange, but a retailer of the 6 or so main coins, you cannot place stop or limit orders like with Gemini or Binnance. This is highly inconvenient.

However, on the whole, I am happy with their security, service, and professionalism. They are based in Austria.
Please keep up the good work, and please try and add more detailed charts on your buy page, and buy + sell order features.

5 years ago

caloon
caloon
Verified Purchase Verified User
4.8

I have been using Bitpanda for more than two years now. Bitpanda has been very reliable in the past, support was always super quick, and their platform is quite easy-to-use and neatly designed.

5 years ago

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