I bought 700 USDT through BitForex via MercuryO and paid the $29 or so fee.
Then it never showed up and I contacted the live chat that takes FORVER to respond wit ha copy & pasted messege. They said they didn't action it in time and that they they are sorry but offerred no solution or explanation. Then after about 4 days the USDT turned up back in the MercuryO wallet instead of Bitforex.
When trying to send it back to Bitforex myself, I got hit with another $31 charge.
MercuryO admitted it was their fault, but just blankly said, we don't and won't refund fees. I asked if I should do a chargeback with my bank and they said. They can't advise.
So I'm now about $60 down from where I should be.
Terrible company with uncaring, unprofessional and very very slow support. You have no protection. Buy USDT somewhere else and transfer it in, or buy BTC and transfer it in and sell for USDT that way.
Shocking. They've lost a customer. Total amatuers.